SHIPPING POLICY

Weekend Bear Club creates comfortable outdoor clothing for trails, campsites and slow weekends. Many of our products are made to order, which helps us produce intentionally and avoid unnecessary inventory.

This Shipping Policy explains our estimated processing times, delivery times, shipping charges, tracking procedures and responsibilities. By placing an order with Weekend Bear Club, you agree to the terms below.

ORDER PROCESSING AND PRODUCTION

Most Weekend Bear Club products are printed or prepared after an order is placed. Please allow approximately 3–7 business days for production and order processing before shipment.

Business days are Monday through Friday and exclude weekends and public holidays. Processing may take longer during new releases, promotional events, peak seasons or periods of unusually high demand.

Orders containing multiple products will normally be shipped after every item is ready. Some items may arrive separately when they are produced or fulfilled from different locations.

ESTIMATED DELIVERY TIME

After production is complete, standard shipping normally takes approximately 9–14 business days. The estimated total fulfilment time is approximately 12–21 business days from the date your order is confirmed.

Delivery estimates are not guaranteed arrival dates. Customs inspections, severe weather, carrier disruptions, holidays, remote destinations and other circumstances outside our reasonable control may cause delays.

Any estimated delivery date displayed at checkout is provided as a guide and may change after your order enters production.

SHIPPING DESTINATIONS

Weekend Bear Club ships to the countries and regions available during checkout. If your destination is unavailable at checkout, we are currently unable to ship there.

Some orders may be produced and shipped by one of our international fulfilment partners. The shipping origin shown in tracking information may therefore be different from our business location.

SHIPPING CHARGES

Available shipping methods and charges are calculated at checkout based on the delivery destination, package weight, product quantity and available carrier service.

Shipping charges are displayed before payment is completed. Original shipping charges are non-refundable unless an order was incorrectly fulfilled by Weekend Bear Club or a refund is required under applicable law.

ORDER TRACKING

When your order has been shipped, you will receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take 2–5 business days to begin showing movement after the shipping label is created. This does not necessarily mean that the parcel has been delayed.

Customers are responsible for monitoring tracking information and responding to delivery attempts or carrier notices.

INCORRECT SHIPPING INFORMATION

Please review your name, delivery address, apartment or unit number, postal code, email address and telephone number carefully before submitting your order.

If you notice an error, contact us immediately. Address changes are not guaranteed after an order has entered production or been transferred to the carrier.

Weekend Bear Club is not responsible for delivery failures, delays or losses caused by an incomplete or incorrect address supplied by the customer.

If an order is returned because of an incorrect address, failed delivery attempt, refusal or failure to collect the parcel, additional shipping charges may apply before it can be sent again.

DELIVERY TO APARTMENTS AND SECURE BUILDINGS

Customers must provide all information required for successful delivery, including the correct apartment number, buzzer code or other permitted delivery instructions.

We cannot guarantee that a carrier will call before delivery or leave a parcel at a specific location.

SEPARATE SHIPMENTS

An order containing multiple items may arrive in more than one package. Separate tracking information may be provided for each shipment.

You will not be charged additional shipping solely because we divide an order into multiple packages.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs inspections, import duties, local taxes, handling charges or brokerage fees imposed by the destination country.

Unless these charges are expressly collected during checkout, the customer is responsible for paying them. Weekend Bear Club does not control these charges and cannot predict their value.

Refusing a delivery because of unpaid duties or taxes does not automatically qualify the order for a full refund. Any applicable shipping, customs or return-to-sender charges may be deducted where permitted by law.

DELIVERY DELAYS

Production and delivery estimates may be affected by carrier congestion, customs processing, public holidays, weather, labour disruptions, transportation interruptions or other events outside our reasonable control.

A delayed order is not considered lost while tracking remains active or the parcel remains within the carrier’s investigation period.

If your tracking has not updated for more than 7 business days, contact us so we can review the shipment.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot find it, first check around the delivery location, your mailbox, building reception, parcel locker and nearby safe locations. Please also ask household members or neighbours and contact the carrier directly.

Allow up to 48 hours after the delivery scan because some carriers mark packages as delivered shortly before the final handoff.

If the parcel is still missing, contact us with your order number and delivery details. We will assist with a carrier investigation, but a replacement or refund cannot be guaranteed until the investigation is completed.

LOST PACKAGES

If tracking has stopped updating or your order has not arrived within a reasonable period after the estimated delivery date, contact us

We will request an investigation from the shipping carrier or fulfilment partner. When a package is officially confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund.

Claims must be submitted within 7 calendar days after the estimated delivery period ends. Claims submitted substantially later may be rejected if the carrier can no longer investigate the shipment.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order promptly after delivery. If your parcel arrives damaged or contains an incorrect item, contact us within 7 calendar days.

Include your order number and clear photographs of the garment, packaging, shipping label and damage or error. Keep the item and all packaging until our review is complete.

Do not return a damaged or incorrect item without receiving return instructions from us.

UNCLAIMED OR RETURNED PACKAGES

Packages returned because they were unclaimed, refused, incorrectly addressed or undeliverable may require an additional shipping payment before reshipment.

If the customer does not request reshipment, any refund eligibility will be evaluated under our Return and Refund Policy. Original shipping charges and costs incurred to recover the parcel may be non-refundable where permitted by law.

ORDER CHANGES AND CANCELLATIONS

Because production may begin shortly after an order is submitted, requests to change or cancel an order must be sent to pghbusiness@outlook.com as soon as possible.

Changes and cancellations are not guaranteed. Once production has started or the order has shipped, it may no longer be changed or cancelled.

PRE-ORDER ITEMS

If a product is sold as a pre-order, its estimated production or release date will be stated on the product page. When a pre-order item is purchased with an available item, the complete order may be held until every item is ready unless otherwise stated.

RETURNS AND REFUNDS

Shipping delays do not automatically qualify an order for cancellation or refund while it remains in production or active transit.

Eligible delivered items may be returned under our 14-day Return and Refund Policy. Returned products must be unused, unworn, unwashed and in their original condition with all original tags attached.

For complete return requirements, please review our Return and Refund Policy.

STATUTORY CONSUMER RIGHTS

This policy does not limit any mandatory rights available under applicable consumer protection laws. Where local law provides rights that cannot legally be excluded, those rights will apply.

CONTACT US

If you have questions about shipping, tracking or delivery, contact Weekend Bear Club using the information below:

Email: pghbusiness@outlook.com

Please include your full name and order number when contacting us about an existing order.

Last updated: August 13, 2026