RETURN AND REFUND POLICY
We want you to feel good about your Weekend Bear Club order. If something is not right, you may request a return within 14 calendar days of the confirmed delivery date, subject to the conditions below.
By placing an order with Weekend Bear Club, you agree to this Return and Refund Policy.
14-DAY RETURN PERIOD
You must contact us at pghbusiness@outlook.com within 14 calendar days of delivery to request a return. Requests received after the 14-day period may not be accepted.
Submitting a return request does not automatically guarantee approval. All returned items will be inspected before a refund is issued.
RETURN ELIGIBILITY
To qualify for a return, the item must be unworn, unused, unwashed, unaltered and in its original condition. All original tags must remain attached, and the item should be returned with its original packaging where reasonably possible.
The item must be free from stains, odours, deodorant marks, makeup, pet hair, damage or any other signs of use. You must also provide your order number or another valid proof of purchase.
You may carefully try on an item indoors to check the size and fit. Items showing signs of extended wear or use will not be accepted.
USED ITEMS
We do not accept returns or issue refunds for items that have been worn, used, washed, altered or damaged after delivery.
If an item is returned with removed or missing tags, visible wear, stains, odours, pet hair, washing damage or other signs of use, the return will be rejected and no refund will be issued.
HOW TO REQUEST A RETURN
To begin a return, contact us at pghbusiness@outlook.com and include your order number, the item you wish to return and the reason for your request.
If your return is approved, we will provide return instructions and the correct return address. Items sent to us without prior approval may be refused.
Please do not send returns to the manufacturer, fulfilment partner or the address printed on the original parcel unless we specifically instruct you to do so.
RETURN SHIPPING
Customers are responsible for return shipping costs when returning an item because of size, fit, preference or a change of mind.
We strongly recommend using a tracked shipping service. Weekend Bear Club is not responsible for returned parcels that are lost, delayed or damaged before reaching the approved return address.
Original delivery charges and return shipping costs are non-refundable unless the item was defective, damaged upon arrival or incorrectly sent by us.
RETURN INSPECTION
Once your return arrives, please allow approximately 3–5 business days for inspection. We will notify you when the item has been reviewed and confirm whether your refund has been approved or rejected.
Returns that do not meet the conditions of this policy will not be refunded. Where possible, a rejected item may be shipped back to you at your expense.
REFUNDS
If your return is approved, the refund will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Shipping charges, return postage, duties, taxes and other delivery-related costs are not refundable unless required by applicable law or the return resulted from an error by Weekend Bear Club.
NON-RETURNABLE ITEMS
We cannot accept returns for worn, used, washed, altered or damaged items; items with removed or missing tags; personalized or customer-customized products; gift cards; items clearly marked as final sale; opened hygiene-sensitive products; complimentary gifts; or items damaged through misuse, improper care or normal wear.
A standard Weekend Bear Club graphic printed on a regular catalogue product is not automatically considered personalized. However, products made with a customer-requested name, wording, image or other individual customization are non-returnable unless defective.
EXCHANGES
Exchanges are subject to product availability. The quickest way to receive another size or design is to return the original eligible item and place a new order after your return is approved.
Customers are responsible for exchange-related shipping costs unless the original item was defective, damaged upon arrival or incorrectly sent by us.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us within 7 calendar days of delivery.
Include your order number and clear photographs of the item, the issue, the packaging and the shipping label. Please keep the item and its packaging until we have completed our review.
If the claim is approved, we will offer an appropriate remedy, such as a replacement or refund. Damage caused after delivery through wear, misuse, washing or improper care is not considered a manufacturing defect.
ORDER CANCELLATIONS
Many of our products may enter production shortly after an order is placed. Cancellation requests must be submitted as soon as possible, but cancellation is not guaranteed.
Once production or fulfilment has started, an order may no longer be cancelled. A standard non-personalized item may still be returned after delivery if it satisfies every condition of this policy.
LATE OR MISSING REFUNDS
If you have not received an approved refund, first check your bank or payment account and contact your card issuer or payment provider. Refunds can take additional time to be officially posted.
If the expected processing period has passed, contact us with your order details.
STATUTORY CONSUMER RIGHTS
This policy does not limit any mandatory consumer rights available under applicable law. If the laws of your province, state or country provide rights that cannot legally be excluded, those rights will apply in addition to this policy.
CONTACT US
If you have questions about a return or refund, contact Weekend Bear Club at:
Email: pghbusiness@outlook.com
Please contact us before mailing a return. Our business address may not be the correct return-processing location.
Last updated: August 13, 2026